22/08/2008 In Customer Service, Ideas worth sharing by John R. Hopkins { 
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This morning on my ride to work I had an anomaly.
It was at the first stop light I stoped at. the light turned green, I pulled the clutch lever, pushed down on the shifter with my left foot and there it was… Normally when I shift into first, it sort of “clunks” into gear. It […]
04/08/2008 In Customer Service, social media by John R. Hopkins { }
My RSS reader had let itself get a bit full and as I was skimming titles… then I see one on Seth Godin’s Blog labeled “My tooth doesn’t hurt“. I stopped at this one. Seth talks about how when your tooth doesn’t hurt, which I hope is most of the time, you aren’t looking for […]
27/07/2008 In Customer Service by John R. Hopkins { }
This morning I stopped in for a bite to eat at the local Hardee’s. I know, not really good for you, but I wanted a biscuit. I walked in ready to do the usual fast-food routine: Wait in a short line, give my order, give them a few bucks, wait a few minutes and then […]
21/06/2008 In Customer Service, social media by John R. Hopkins { }
OK, so many of us have heard about what Frank Elaison (@comcastcares) of Comcast’s Customer Outreach has done with twitter. If you haven’t, I’ll give you the abbreviated version:
In April of this year, Michael Arrington had some issues with Comcast. He was pretty upset and made his frustrations known via his Twitter account (@TechCrunch). Within […]
03/04/2008 In Customer Service, Design By Tim by Tim { 
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Recently in a post titled, Amazon Sends “Best Customer Service E-mail I’ve Ever Received” the author posted a supposedly true story of a well written customer complaint to Amazon in regards to their fire-sales during “Black Friday week”. You can read Mr. Hildebrandt’s post as well as the replies it prompted, here.
Just for kicks Jeff […]
